👋 I'm Joyce
I craft simple and joy(ce)ful experiences 🤩. A designer, lifelong gamer, and creative tinkerer.
Case studies
FEATUREDBuilding AI chat interaction patterns
Leading the UI redesign of Ceba the chatbot, building a chat specific components library and rethinking patterns.
Unified Messaging
Helping customers find their messages quicker.
Making chatbots smarter
Unlocking the future of Commbank’s AI chatbot.
Woolworths Customer Experience
Identifying opportunities to grow consumer adoption of digital channels